Voice Picking #1 Issue Wasn't a Technical Issue

It's All in the Attitude!

The most significant issue recently discovered in the field when implementing a warehouse voice picking system as an augmentation to an existing system, turned out not to be a technical issue. The attitude of the users was a significant contributor as to whether or not productivity gains were strong.

In one voice implementation, the users were told that the voice picking tools that were added to the “gun” (mobile computer) had to show improvement immediately or the project wouldn’t continue. Given the reluctance to change, the users ensured that no gain was delivered so they could go back to “scanning as usual.”

In another voice implementation, the users were told if the voice picking tools that were added to the “gun” did show an improvement immediately, everyone on the testing team would have free pizza for lunch all week. You know what happened next. The system worked like a champ. Amazing!